8. Additional Resources for Organisations

Contacting Felix Support

How to contact Felix Support

1 View•21 Nov 2025•Knowledge Article

Create unique Vendor list Views

How to create custom views of your vendor list

1 View•26 Aug 2025•Knowledge Article

Creating Package Groups and Packages

How-to-Video for Enterprise Users to create package groups and packages.

1 View•20 Aug 2025•Video

Escalating a Support Request

When and how to escalate a request or ticket

1 View•18 Aug 2025•Knowledge Article

FAQs Inviting Vendors

FAQs on Inviting Vendors

1 View•25 Aug 2025•FAQ

Felix's Public Feedback Portal

Felix's public feedback portal - See what's coming up on our Roadmap, and submit your own feedback and enhancement requests directly to our Product team for future updates.

1 View•8 Sep 2025•Knowledge Article

File Type Support

Here is a list of files that can be uploaded to Felix.

1 View•22 Aug 2025•Knowledge Article

How to Clear Your Browser Cache

Clearing the browser cache of the common browsers

1 View•19 Aug 2025•Knowledge Article

How to Recover a Felix Vendor Account

A guide for Vendors who need to recover a Felix account that they can no longer access.

1 View•24 Aug 2025•Knowledge Article

How to Take a Screenshot

How to take a screenshot for any issues or errors with Felix

1 View•20 Aug 2025•Knowledge Article

How to Upload Documents to an RFQ

How Enterprise Users can access or upload documents to an RFQ.

1 View•20 Aug 2025•Knowledge Article

Internet browser support

A guide to the best browsers to use with Felix!

1 View•24 Aug 2025•Knowledge Article

Inviting vendors

How-to-video for Enterprise Users on inviting vendors in Felix.

1 View•15 Aug 2025•Video

Logging In and Getting Help

A short video guide on how to log in to Felix and how to contact our Support team.

1 View•21 May 2025•Video

Meet Mason – Your AI Voice Assistant for Felix

A short description of Mason, Felix Support's AI Voice Assistant.

1 View•21 Nov 2025•Knowledge Article

Messages

A brief overview of the Message feature in Felix, for Enterprise Users wanting to broadcast communications to their Vendors.

1 View•21 May 2025•Knowledge Article

Navigating Felix

How-to-Video for Enterprise Users on Felix navigation

1 View•21 Aug 2025•Video

Populating a procurement schedule

How-to-video for Enterprise Users on managing procurement schedules packages in Felix.

1 View•15 Aug 2025•Video

Reviewing & Approving Vendor Submissions

A short video on how to review and approve vendor onboarding applications

1 View•2 Jul 2024•Video

Sourcing Overview

A short video providing an overview of the Sourcing module within Felix for Organisations

1 View•2 Jul 2024•Video

Troubleshooting Email Notifications

How to resolve email notifications issue and how to whitelist Felix emails

1 View•22 Aug 2025•Knowledge Article

Troubleshooting Login Problems

An FAQ to assist users with common log-in problems they may encounter on the Felix platform.

1 View•20 May 2025•Knowledge Article

Troubleshooting a Slow or Unresponsive Page

How to resolve a slow or unresponsive page

1 View•21 Aug 2025•Knowledge Article

Troubleshooting “Your connection is not private” (NET::ERR_CERT_COMMON_NAME_INVALID)

This article helps users resolve the “Your connection is not private” error when accessing Felix services.

1 View•15 Dec 2025•Knowledge Article

Understanding Request Handling

How requests or tickets are being handled and their response time

1 View•19 Jan 2026•Knowledge Article

Vendor List Overview

How-to-Video for Enterprise Users on Vendor Listing