Support Services

Contacting Felix Support

How to contact Felix Support

1 View•21 Nov 2025•Knowledge Article

When and how to escalate a request or ticket

1 View•18 Aug 2025•Knowledge Article

A guide for Vendors who need to recover a Felix account that they can no longer access.

1 View•24 Aug 2025•Knowledge Article

How to take a screenshot for any issues or errors with Felix

1 View•20 Aug 2025•Knowledge Article

A short description of Mason, Felix Support's AI Voice Assistant.

1 View•21 Nov 2025•Knowledge Article

How requests or tickets are being handled and their response time

1 View•19 Jan 2026•Knowledge Article

6 Articles

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