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BETA feature: Guest users on vendor accounts
This article is for Vendor Administrators and explains guest user permissions, how to monitor guest activity on their RFQs, and upgrade or remove guest access as needed.
1 View•19 Mar 2026•Knowledge Article
Completing vendor details
A video guide to setting up Vendor Details when onboarding to an Organisation
1 View•22 Aug 2025•Video
How to Add a New Vendor User
Adding a new user from a vendor administrator account
1 View•3 Aug 2026•Knowledge Article
How to Assign a Security Group
How Vendor Users can assign a security group under User Management
1 View•18 Aug 2025•Knowledge Article
How to Configure Security Groups
A guide for Enterprise and Vendor Users on creating, editing or deleting a security group
1 View•21 Aug 2025•Knowledge Article
How to Enable MFA
A guide for Vendors, to assist with enabling multi-factor authentication.
1 View•3 Aug 2026•Knowledge Article
How to Reset Your Felix Password
Resetting your Felix password when logged in and when you have forgotten it
1 View•3 Aug 2026•Knowledge Article
How to Update a User's Email
A guide for Administration Users on how to update a user's email
1 View•20 Aug 2025•Knowledge Article
How to create a security group
A guide for Vendor Users on how to create a security group in Felix
1 View•25 Aug 2025•Knowledge Article
How to edit a security group
A guide for Enterprise Users on how to edit a security group in Felix
1 View•25 Aug 2025•Knowledge Article
Multi-Factor Authentication for Vendors - Frequently Asked Questions
Frequently asked Questions and Answers regarding Multi-Factor Authentication on Felix Vendor Accounts
1 View•3 Aug 2026•FAQ
Troubleshooting Multi-Factor Authentication (MFA) Login Errors in Felix
This troubleshooting guide resolves login failures, expired credentials, and code errors when using Multi-Factor Authentication (MFA) in the Felix platform. Felix Vendor Users can use these steps to decode specific Felix login error messages, fix out-of-sync Authenticator App codes, resolve SMS delivery failures, and verify service status to restore account access.
1 View•26 May 2026•Knowledge Article
Updating the Vendor Profile
A guide for Vendor Users to be able to update their profile in Felix.
1 View•20 Aug 2025•Knowledge Article
Vendor ABN Verification at Onboarding
Vendor ABN verification process overview
1 View•8 Sep 2025•Knowledge Article
Vendor Account Merges
An article answering frequently asked questions related to vendor account merges.
1 View•20 May 2025•FAQ
What is Multi-Factor Authentication
An overview of what MFA is, and how it can be used in the Felix platform.
1 View•25 Jun 2024•Knowledge Article
What is a Key Contact
An overview for Vendor Users on assigning key contacts.
1 View•21 Aug 2025•Knowledge Article
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