Resources
Contacting Felix Support
How to contact Felix Support
1 View•21 Nov 2025•Knowledge Article
Enterprise Support Services
Included and excluded services on the Enterprise subscription
1 View•20 Aug 2025•Knowledge Article
Escalating a Support Request
When and how to escalate a request or ticket
1 View•18 Aug 2025•Knowledge Article
Felix Glossary
A list for Vendor Users of Felix terminologies and their descriptions.
1 View•20 Aug 2025•Knowledge Article
File Type Support
Here is a list of files that can be uploaded to Felix.
1 View•22 Aug 2025•Knowledge Article
Information Security at Felix
An overview on Felix Information Security.
1 View•20 Aug 2025•Knowledge Article
Introducing Single Sign-On
An overview for Enterprise Users on Single Sign-On
1 View•21 Aug 2025•Knowledge Article
Logging In and Getting Help
A short video guide on how to log in to Felix and how to contact our Support team.
1 View•21 May 2025•Video
Maintaining Your Felix Account
Best practices for Vendor Users on maintaining your Felix account.
1 View•21 Aug 2025•Knowledge Article
Messages
A brief overview of the Message feature in Felix, for Enterprise Users wanting to broadcast communications to their Vendors.
1 View•21 May 2025•Knowledge Article
Navigating Felix
How-to-Video for Enterprise Users on Felix navigation
1 View•21 Aug 2025•Video
Setting Goals
Examples for Enterprise Users on the importance of setting goals and some common customer goals
1 View•21 Aug 2025•Knowledge Article
Steps for a Successful Felix Implementation
Steps for Enterprise Users for a successful Felix implementation
1 View•21 Aug 2025•Knowledge Article
Troubleshooting Email Notifications
How to resolve email notifications issue and how to whitelist Felix emails
1 View•22 Aug 2025•Knowledge Article
Troubleshooting Login Problems
An FAQ to assist users with common log-in problems they may encounter on the Felix platform.
1 View•20 May 2025•Knowledge Article
Troubleshooting a Slow or Unresponsive Page
How to resolve a slow or unresponsive page
1 View•21 Aug 2025•Knowledge Article
Understanding Request Handling
How requests or tickets are being handled and their response time
1 View•19 Jan 2026•Knowledge Article
Verifying Emails from Felix
An overview on how Users can verify emails from Felix.
1 View•20 Aug 2025•Knowledge Article
Why Felix
Felix overview for Vendor Users
1 View•22 Aug 2025•Knowledge Article
If you cannot find the information you need, please select Contact support and a member of our Support Team will be in touch.